COVID-19 Update: USPS Change for Collecting Signatures

As we all continue to adapt to societal changes needed to help control the COVID-19 pandemic, we are committed to keeping you, our valued client, informed about any changes that may impact the critical mail services you rely on and expect from the United States Postal Service (USPS®).

As this unprecedented and global health crisis unfolds, the USPS is making adjustments to delivery protocols with the intent of protecting its’ mail carriers and the communities they serve. While the CDC, WHO and Surgeon General have all stated there is no evidence that COVID-19 can be spread through the mail, the USPS is taking extra precautions for the safety of both customers and employees.

In addition to observing social distancing guidelines at USPS retail locations, the USPS will be making changes to how signatures are collected during delivery. Going forward and until further notice, carriers will no longer be collecting physical signatures from recipient at time of delivery for mailings that require signature services for Certified Mail and Priority Mail. Instead, mail carriers will now begin asking the recipient for their first initial and last name at the time of delivery. The carrier will add this notation in lieu of an actual recipient signature and will also notate “C-19”. Mail carrier notations in lieu of recipient signatures will apply to all signature services requested for Certified Mail and Priority Mail letters.